We ship Monday-Friday only. We aim to ship the products on the same day as the order was placed, but it is not guaranteed and can take up to 48 business hours from when the order is placed. All shipments are sent via Canada Post. Orders usually take 5-7 business days. We do not guarantee any shipping time, once the package leaves our possession we have no control. We will fix issues but we cannot control late packages from Canada Post.
Once your return is received and inspected, you will be sent an email to notify you of the approval or rejection of your refund. Inspection of your package may take a few weeks from the receipt date. Please be patient. All received packages go through Quality Assurance inspection before refunds are processed. We will pay your refund after inspection.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days. A full refund of the purchase price of the product will be refunded. Shipping charges on the original shipment cannot be refunded.